NATIONAL ALLIANCE TO END VETERAN SUICIDE®

FREQUENTLY ASKED QUESTIONS - MEMBERSHIP FOR INDIVIDUALS:


Q: Is there a discount for our Military Service Members and our Veterans?
A: Yes, our Military Service Members and our Veterans receive a 25% discount off of the normal membership levels. Use the Military/Veteran button to launch the membership form then add your Military Branch with your T-shirt Size.

Q: What if I need to adjust the amount or stop giving, can I adjust/stop whenever I want?
A: Yes you can. After completing your donation, you will receive a confirmation email. This email will also include a link to manage your donations and view your donation records.

Q: When will my credit card be charged?
A: Monthly charges occur on the day you specify on our donation form. All subsequent monthly charges will occur around that same date each month.

Q: What forms of payment can I use?
A: We support most Debit/Credit Cards and also direct from Bank Accounts via ACH.

Q: Do you support payments from outside of the US?
A: Yes we do. Our donation engine is powered by Wepay which supports most countries of the world.

Q: Will I receive something to prove my donation for tax purposes?
A: As a monthly donor you can login and download donation documents for use when preparing your taxes.

Q: Can I make changes like updating my credit card details, etc.?
A: It's very easy. You are given a login to our accounting system where you can adjust your billing details in real-time.

Q: How do I inform you of my T-shirt Size?
A: You specify the size of your T-shirt in the Notes box (located right after the email and telephone fields) on the membership signup page.

Q: When will I receive my gifts?
A: Please allow 4-6 weeks for your first package to arrive. If your t-shirt ordered is above 2X it may take longer.



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